University of California Human Resources and Benefits

Home < News Archive < Health < Annual UC Health and Welfare Plans Rating of Care Released

[October 16, 2009]

Every year UC conducts surveys to measure participant satisfaction with its health and welfare plans. As in previous years, DSS Research, an independent research firm, surveyed UC members to measure satisfaction with the Anthem Blue Cross plans, Kaiser Permanente, Health Net and WHA. In addition, Liberty Mutual, Delta Dental and VSP conducted their own membership satisfaction surveys.

The survey results below are based on responses from UC plan members.

	BLUE CROSS PLUS	BLUE CROSS PPO	CIGNA	HEALTH NET	KAISER	WHA
Percent satisfied with overall health care	90.4%	90.7%	N/A	90.1%	90.8%	92.7%

Percent satisfied with overall health plan	83.6%	83.5%	88.0%	88.0%	89.7%	90.6%

Percent indicating how often it was easy to get an appointment with a specialist	72.3%	84.1%	90.0%	76.0%	76.2%	76.2%

Percent indicating member always or usually received care for illness or injury as soon as needed	85.4%	85.3%	N/A	85.6%	86.0%	89.8%

Percent indicating the plan's customer service always or usually provided information	57.8%	60.2%	77.0%	65.8%	75.8%	73.0%

Percent with no complaints or problems written to health plan	66.7%	61.3%	N/A	76.1%	77.4%	78.1%

Other Plans

Delta Dental PPO: 91.7% of surveyed subscribers indicated they were satisfied with the plan.

DeltaCare USA: 88.1% of surveyed subscribers were satisfied with the plan.

Short-Term and Supplemental Disability: Liberty Mutual found that 92% of UC employees who filed claims in 2008 were satisfied overall with the claims process.

Vision Services Plan (VSP): The ratings indicate the percentage of respondents who answered good, very good or excellent regarding the issues listed during the second quarter of 2009.

Overall satisfaction with VSP: 100%
Overall level of service provided by VSP: 100%
Selection of VSP doctors to choose from: 97%
The ease of using your eye-care plan: 96%

Note

The information presented in these news archive articles may no longer be current. Please note the date when the article was first published.

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